Privacy Notice

Last updated: 26 February 2026

1. Who We Are

Phone Banking for Good ("we", "us", "our") provides phone banking software for political and advocacy organisations. This privacy notice explains how we collect, use, and protect your personal data.

Data Controller: Phone Banking for Good
Contact: support@djns.tech

2. What Data We Collect

2.1 Volunteer Data

When you use our platform as a volunteer or administrator, we collect:

  • Name and email address
  • Organisation membership and role
  • Calling activity (call logs, notes, and outcomes)
  • Account credentials (securely hashed passwords)
  • Login history and session information

2.2 Contact Data (Campaign Contacts)

When conducting phone banking campaigns, we process:

  • Name, phone number, and address
  • Call history and outcomes
  • Notes added by volunteers during calls
  • Custom fields (e.g., membership status, campaign responses)
  • Communication preferences

3. Legal Basis for Processing

Volunteer Data

  • Contractual necessity: To provide the platform service to you and your organisation
  • Legitimate interests: System administration, security, and service improvement

Contact Data

  • Legitimate interests: Political campaigning, advocacy, and community engagement activities
  • Consent: Where explicit consent has been obtained for specific communications (e.g., SMS/WhatsApp)

4. How We Use Your Data

We use your personal data to:

  • Facilitate phone banking campaigns and volunteer coordination
  • Track calling outcomes, follow-ups, and campaign effectiveness
  • Generate reports and analytics for campaign organisers
  • Maintain system security and prevent unauthorised access
  • Communicate important service updates and information
  • Comply with legal obligations

5. Data Sharing

We share personal data with the following categories of recipients:

  • Action Network: Campaign management and contact data platform (USA)
  • Vercel: Application hosting provider (USA)
  • Neon: Database hosting provider (Europe)
  • Stackmail (Email service provider): For transactional emails and notifications
  • Your organisation: Data you create or manage is accessible to authorised users in your organisation

We do not sell or share personal data with third parties for their marketing purposes.

6. Data Retention

  • Volunteer accounts: Retained while your account is active, plus 12 months after account closure (or as required for legal/audit purposes)
  • Call logs and notes: Retained for 24 months for campaign analysis and reporting, then anonymised or deleted
  • Contact data: Managed according to your organisation's data retention policy and applicable legal requirements
  • Audit logs: Retained for 12 months for security and compliance purposes

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Right of access: Request a copy of your personal data
  • Right to rectification: Request correction of inaccurate or incomplete data
  • Right to erasure: Request deletion of your data in certain circumstances
  • Right to restriction: Request limitation on how we process your data
  • Right to data portability: Receive your data in a structured, machine-readable format
  • Right to object: Object to processing based on legitimate interests
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at support@djns.tech

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data:

  • All data transmitted over HTTPS with TLS encryption
  • Encrypted data storage using industry-standard encryption
  • Multi-factor authentication and access controls
  • Regular security updates and vulnerability assessments
  • Comprehensive audit logging of system access
  • Staff training on data protection and security

9. International Transfers

Some of our service providers are based in the United States (Vercel, Action Network). We ensure adequate safeguards are in place through:

  • Standard Contractual Clauses approved by the UK ICO
  • Provider certifications and security standards
  • Regular reviews of data protection arrangements

10. Cookies and Tracking

We use essential cookies only:

  • Authentication cookies: To keep you logged in securely
  • Security cookies: To protect against fraud and abuse
  • Preference cookies: To remember your settings

We do not use advertising or tracking cookies. Essential cookies are necessary for the platform to function and do not require consent under GDPR.

11. Contact & Complaints

To exercise your rights, ask questions, or raise concerns about how we process your data:

Email: support@djns.tech
Response time: We aim to respond within 30 days

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk/
ICO Helpline: 0303 123 1113

12. Changes to This Notice

We may update this privacy notice from time to time to reflect changes in our practices, legal requirements, or service features. Significant changes will be communicated via:

  • Email notification to registered users
  • Prominent notice on the platform
  • Updated "Last updated" date at the top of this page

We encourage you to review this privacy notice periodically.